District Secretariat

Administration & Establishment Branch

No	Service Provided	Time Duration for Providing Service			Application to be submitted / Responsible Officer	Documents to be submitted / Responsibilities of the Beneficiaries	Authorities to appeal if your request has not been considered
No	Service Provided	Day	Hour	Minutes	Application to be submitted / Responsible Officer
01	Applying for getting Fire Arms			05	Development Officer /Public Management Assistant	01. Paying cash and getting the application 02. Certifying the application 03. Handing over the application and documents with relevant recommendation	Ministry of Defense
02	Renewing Fire Arms Permit			15	Development Officer /Public Management Assistant	01. Submitting dully filled application by the applicant for relevant recommendation 02. Submitting recommended application with the last year fire arms permit to District Secretariat. 03. Paying cash. 04. Providing the permit	Ministry of Defense
03	Activities related to loss or damage of Fire Arms permit			15	Development Officer /Public Management Assistant	01. Police Entry. 02. National Identity Card. 03. Receipt for the payment. 04. Request letter	Ministry of Defense
04	Transferring the Fire Arms			05	Development Officer /Public Management Assistant	01. Submitting the application with relevant documents to District Secretariat	Ministry of Defense
05	Transferring the Power of Fire Arms permit			15	Development Officer /Public Management Assistant	01. Request Letter. 02. G.S.certificate confirming the residence. 03. Copy of the permit	Ministry of Defense
06	Surrendering the Fire Arms			30	Development Officer /Public Management Assistant	01. Request Letter. 02. Original copy of the permit. 03. Duplicate copy of the NIC. 04. Receipt for cash paid if the payment has not been settled up to the year of surrendering the gun. 05. It could be handed over to police station in addition to District Secretariat	Ministry of Defense
07	Issuing permit to Security Guard			15	Development Officer /Public Management Assistant	01. Submitting duly filled application with relevant recommendation to District Secretariat 02. Paying cash 03. Photo copy of the gun license	Ministry of Defense
08	Granting power to possess the Fire Arms			30	Development Officer /Public Management Assistant	01. Duly filling the license form which is sent annually and submitting to District Secretariat with relevant recommendation 02. Taking necessary action to get the license for next year by paying cash.	Ministry of Defense
09	Cancelling or forfeiting the Fire Arms permit			30	Development Officer /Public Management Assistant	01. Taking necessary action to renew the license before cancelling or redeeming the gun license.	Ministry of Defense
10	Permit for quarry and mining	30			Development Officer /Public Management Assistant	01. Getting relevant application 02. Handing over the application with relevant documents 03. Paying cash	Ministry of Defense
11	Permit for explosives (explosive item and cracker production, import and export of explosive item, selling or distributing explosive item)	30			Development Officer /Public Management Assistant	01. Getting relevant application 02. Handing over the application with relevant documents. 03. Inspecting by Assistant Controller explosives 04. Paying cash	Ministry of Defense
12	Issuing permit for bullets / Cartridge			15	Development Officer /Public Management Assistant	01. Annual fire arm permit. 02. NIC and empty Cases of Bullets	Ministry of Defense
13	Providing compensation for the losses to houses and properties due to wild elephant’s attack.	03 days after receiving approval from compensation committee			Public Management Assistant	01. Request letter of the applicant for compensation. 02. Duly filled application for compensation (Application No:02) 03. Certified copy of NIC of the applicant 04. Entry copy if any complain has been made in the police station regarding losses incurred 05. Assessment report of the GS / Divisional Secretary 06. Any other reports regarding losses (Wildlife) 07. General 35 voucher	Director General – Wildlife Conservation
14	Providing compensation for losses to human life due to wild elephant or conserved wild animals such as crocodile, bear, tiger, and buffalo.	03 days after receiving approval from compensation committee			Public Management Assistant	01. Dully filled application for compensation (Application No:04 B) 02. Death certificate (certified as true copy) 03. Documents certifying the relationship with deceased person 04. Request letter of the person who applies to compensation 05. Certified copy of GS certificate 06. General 35 voucher	Director General – Wildlife Conservation
15	Providing compensation to physical wounds of human body caused by wild elephant or conserved animals	03 days after receiving approval from compensation committee			Public Management Assistant	01. Duly filled compensation application with doctor’s recommendation (Application No: 01) 02. Diagnosis Ticket if admitted in a hospital (Certified as a true copy) 03. Original copy of the prescription and the receipt if any other treatment has been taken 04. Request letter of the person who applies to compensation 05. GS certificate 06. Certified documents confirming the relationship of the applicant 07. Any other reports regarding the losses ( if related only) 08. General 35 voucher	Director General – Wildlife Conservation

Accounts Branch

No	Service Provided	Time Duration for Providing Service			Application to be submitted / Responsible Officer	Application to be submitted / Responsible Officer	Authorities to appeal if your request has not been considered
		Day	Hour	Minutes
01	Activities related with the conflicts unsettled through divisional secretariat regarding payment of pensions	07			Pension Officer	01. Getting all documents as to necessary (Details should have title)	Director General - Pensions

Field Officers Branch

Social Service

No	Service Provided	Time Duration for Providing Service			Application to be submitted / Responsible Officer	Documents to be submitted / Responsibilities of the Beneficiaries	Authorities to appeal if your request has not been considered
No	Service Provided	Day	Hour	Minutes	Application to be submitted / Responsible Officer
01	Organizing to pay Rs 3000/= to disabled person	01			Head Office Social Service Officer	01. Providing the payment for disabled – getting the information regarding residence through Divisional Secretary	District Secretary – Puttalam / Director – Department Social Services, Battaramulla
02	Providing direct benefits (for entrance fee, facilities such as Toilet ,water ,electricity, transport)	07			Head Office Social Service Officer	01. Duly filled application ( including the recommendation of the Social Service Officer and approval from the Divisional Secretary 02. Medical Report 03. Assessment 04. Request letter –sending through Divisional Secretary	District Secretary – Puttalam / Director – Department Social Services, Battaramulla
03	Activities for self employment assistances of elders	01			Head Office Social Service Officer/Elders Rights Promotion Assistant	01. Sending the filled application and assessment through Divisional Secretary.	District Secretary – Puttalam / Director – National Secretariat for Elders

Department of Buddhist Affairs

No	Service Provided	Time Duration for Providing Service			Application to be submitted / Responsible Officer	Application to be submitted / Responsible Officer	Authorities to appeal if your request has not been considered
No	Service Provided	Day	Hour	Minutes	Application to be submitted / Responsible Officer	Application to be submitted / Responsible Officer
01	Programme for promoting Pali Language	365			Additional District Secretary, Coordinator – Buddhist Affairs/ Development Officer	01. Certificate confirming as in the Aranery School Teacher service and filled application	Commissioner General – Buddhist Affairs
02	Daham Sarasaviya Buddha Dharma Diploma course	180			Additional District Secretary, Director General – Buddhist Affairs, Coordinator –Buddhist Affairs , Development Officer	01. Application 02. Certificate confirming as in the teaching service(minimum 02 years) 03. 80% attendance should be fulfilled to sit the final examination.	Commissioner General – Buddhist Affairs

Ministry of Child and Woman Affairs–National Child Protection Authority

No	Service Provided	Time Duration for Providing Service			Application to be submitted / Responsible Officer	Documents to be submitted / Responsibilities of the Beneficiaries	Authorities to appeal if your request has not been considered
No	Service Provided	Day	Hour	Minutes	Application to be submitted / Responsible Officer
01	Inquiry of 1929 appeal / organizing / reporting	02			District Child Protection Officer / District Psycho Social Officer		District Secretary / President – National Child Protection Authority
02	Advising to appeals – conducting Psycho Social programme	60			District Psycho Social Officer	01. Providing actual information in regard to appeal / contacting for consultation	District Secretary / making aware to President – National Child Protection Authority

Ministry of Child and Woman Affairs - Department of Probation and Child Protection Service

No	Service Provided	Time Duration for Providing Service			Application to be submitted / Responsible Officer	Documents to be submitted / Responsibilities of the Beneficiaries	Authorities to appeal if your request has not been considered
		Day	Hour	Minutes
01	Inquiring the appeals related with child rights	07			District Child Rights Promotion Officer	01. Submitting the appeals and providing correct information	Commissioner - Probation and Child Protection Service

Ministry of Child and Woman Affairs – Child Secretariat

No	Service Provided	Time Duration for Providing Service			Application to be submitted / Responsible Officer	Documents to be submitted / Responsibilities of the Beneficiaries	Authorities to appeal if your request has not been considered
		Day	Hour	Minutes
01	Inquiring the appeals related with providing payment for nutritious food to pregnant mothers	03			District Early Childhood Development Assistant	01. Appealing to District Secretary regarding the particular problem.	Director – Child Secretariat

Ministry of Disaster Management

No	Service Provided	Time Duration for Providing Service			Application to be submitted / Responsible Officer	Documents to be submitted / Responsibilities of the Beneficiaries	Authorities to appeal if your request has not been considered
No	Service Provided	Day	Hour	Minutes	Application to be submitted / Responsible Officer
01	Providing urgent reliefs to major disaster	07			District Secretary / Director -Disaster Relief Service	01. Passing information for urgent relief through particular NDRSC form. The period will be decided as to the disaster condition..	District Secretary / Director -Disaster Relief Service / Secretary to the Ministry
02	Providing housing assistance to major disaster	180			District Secretary / Director -Disaster Relief Service	01. Requesting housing assistance through NDRSC form and providing the documents certifying ownership of the land (soon after the observation of affected houses)	District Secretary / Director -Disaster Relief Service / Secretary to the Ministry

National Secretariat for Non Governmental Organization

No	Service Provided	Time Duration for Providing Service			Application to be submitted / Responsible Officer	Documents to be submitted / Responsibilities of the Beneficiaries	Authorities to appeal if your request has not been considered
No	Service Provided	Day	Hour	Minutes	Application to be submitted / Responsible Officer
01	Registering Non Governmental Organization	14			District Secretary / Director – National Secretariat for Non Governmental Organization/ Additional District Secretary / Coordinator – Non Governmental Organization	01. Handing over furnished form for the registration	District Secretary / Director – National Secretariat for Non Governmental Organization
02	Necessary Initial action for getting recommendation for Visa and Work Permit	07			District Secretary / Director – National Secretariat for Non Governmental Organization / Additional District Secretary / Coordinator – Non Governmental Organization	01. Handing over furnished form for the registration	District Secretary / Director – National Secretariat for Non Governmental Organization
03	Accepting and Inquiring the appeals against Non Governmental Organization	14			District Secretary / Additional District Secretary / Assistant District Secretary / Coordinator – Non Governmental Organization	01. Appealing to Coordinator – Non Governmental Organization with relevant appeal documents	District Secretary / Director – National Secretariat for Non Governmental Organization

Ministry National Co-existence, Dialogue and Official Languages

No	Service Provided	Time Duration for Providing Service			Application to be submitted / Responsible Officer	Documents to be submitted / Responsibilities of the Beneficiaries	Authorities to appeal if your request has not been considered
		Day	Hour	Minutes
01	Second Language Training Course for Public Servants/ Sending applications	01			District Secretary / Director General of NILET / National Integration Promoting Officer	01. Name list should be submitted with the recommendation of Head of the Dept. (including Name, Designation and Signature)	District Secretary / Director General of NILET

Department of Information

No	Service Provided	Time Duration for Providing Service			Application to be submitted / Responsible Officer	Documents to be submitted / Responsibilities of the Beneficiaries	Authorities to appeal if your request has not been considered
		Day	Hour	Minutes
01	Providing right information to the mass Media for the notice of public on Development activities of Government under Various field		01		District Secretary/Addl. District Secretary/Director of Planning/Director general of Information /Information Officer/Human Resource Development Officer	01. Providing the Right Information.	District Secretary / Director General of Information

Department of Manpower and Employment

No	Service Provided	Time Duration for Providing Service			Application to be submitted / Responsible Officer	Documents to be submitted / Responsibilities of the Beneficiaries	Authorities to appeal if your request has not been considered
No	Service Provided	Day	Hour	Minutes	Application to be submitted / Responsible Officer
01	Career Guidance Programme	01			Human Resource Development Officer		District Secretary
02	Registration of Job seekers and employment agency providing employment and receiving complaint and inquiries.				Human Resource Development Officer		District Secretary

Ministry of Foreign Employment

No	Service Provided	Time Duration for Providing Service			Application to be submitted / Responsible Officer	Documents to be submitted / Responsibilities of the Beneficiaries	Authorities to appeal if your request has not been considered
		Day	Hour	Minutes
01	Accepting appeals and taking necessary action for Inquiry	14			(Development Officer) Ministry of Foreign Employment	01. Providing the relevant information to the Development Officer of Ministry of Foreign Employment	District Secretary/Secretary - Ministry of Foreign Employment

Dept. of Hindu Religious and Cultural Affairs

No	Service Provided	Time Duration for Providing Service			Application to be submitted / Responsible Officer	Documents to be submitted / Responsibilities of the Beneficiaries	Authorities to appeal if your request has not been considered
No	Service Provided	Day	Hour	Minutes	Application to be submitted / Responsible Officer
01	Recommendation to register Hindu kovils, Hindu Institution, Hindu Maha Saba and Aranery Schools	90			Director of Department of Hindu Religious and Cultural Affairs /Development Officer(HC)	1. Duly filled Application form 2. Supportive Documents to confirm the ownership of the Kovil land 3. Request letter for registration of the kovil. 4. Photos of Aranery School of the relevant Kovil	Director of Dept. of Hindu Religious and Cultural Affairs
02	Settlement of Administrative issues of Hindu kovils in the district	30			Director of Departnent of Hindu Religious and Cultural Affairs /Development Officer(HC)	1. Detailed Report on relevant issues. 2. The letter to be submitted with signature of president and secretary of the Trusty Board.	District Secretary /Director of Dept. of Hindu Religious and Cultural Affairs

Department of Muslim Religious and Cultural Affairs

No	Service Provided	Time Duration for Providing Service			Application to be submitted / Responsible Officer	Documents to be submitted / Responsibilities of the Beneficiaries	Authorities to appeal if your request has not been considered
No	Service Provided	Day	Hour	Minutes	Application to be submitted / Responsible Officer
01	Registration of Arabic College, Quran Madrasa and Mosques.	60			Director of Department of Muslim Religious and Cultural Affairs/ Development Officer - Muslim Affairs	1. Duly filled Application form. 2. Details of Teachers and Students of the college 3. Detail of Constitution and the land deed, 4. Forward the detail of required facilities for the students and administration of the college	Director of Department of Muslim Religious and Cultural Affairs
02	Providing Mediation for selection of Trustee Board.	30			Director of Department of Muslim Religious and Cultural Affairs/ Development Officer - Muslim Affairs	Name list of residents of the area, participants list and signature form report and oath given by the trustee board.	Director of Department of Muslim Religious and Cultural Affairs

National Productivity Unit

No	Service Provided	Time Duration for Providing Service			Application to be submitted / Responsible Officer	Documents to be submitted / Responsibilities of the Beneficiaries	Authorities to appeal if your request has not been considered
No	Service Provided	Day	Hour	Minutes	Application to be submitted / Responsible Officer
01	Registration of GP cell- School societies and take necessary action for the effective implementation of them.				Director on National Productivity Secretariat	01. Establishing the GP Cell and School Societies by the respective institutions. 02. Submitting relevant application to Development Officer - Productivity	District Secretary/ Director of National Productivity Secretariat
02	Involve all relevant institutions to the National Productivity Competition assist such institutions.				District Secretary /Addl. District Secretary/ Director of National Productivity Secretariat/ Development Officer - Productivity	01. Participate in the programme on selection process for awarding ceremony.. 02. Preparing for competition	District Secretary / Director of National Productivity Secretariat

Motor Traffic Branch

No	Service Provided	Time Duration for Providing Service			Application to be submitted / Responsible Officer	Documents to be submitted / Responsibilities of the Beneficiaries	Authorities to appeal if your request has not been considered
No	Service Provided	Day	Hour	Minutes	Application to be submitted / Responsible Officer
01	Issuance of Driving License	90			District Secretary/Chief Motor Vehicle Examiner	01. Duly filled Application. 02. NIC/ Valid Passport and copies of them 03. Original Birth Certificate and a copy 04. Medical Certificate issued by Recognized Medical Officer 05. If application is submitted personally, the detail of vehicle involving to trial should be submitted.	Commissioner of Motor Traffic/District Secretary.
02	Issuance of Driving License to Differently- abled persons	90			District Secretary/Chief Motor Vehicle Examiner	01. Duly filled Application. 02. NIC/ Valid Passport and copies of them 03. Original Birth Certificate and a copy 04. Medical Certificate issued by Recognized Medical Officer the nature of Disability is confirmed in the certificate. 05. The vehicle made as per the requirement of Disability and particulars of it should be submitted.	Commissioner of Motor Traffic/District Secretary
03	Conduct Written Exam	02			District Secretary/Chief Motor Vehicle Examiner	01. Duly filled Application. 02. NIC/ Valid Passport	Commissioner of Motor Traffic/District Secretary
04	Conduct Oral Exam	01			District Secretary/Chief Motor Vehicle Examiner	01. Duly filled Application. 02. NIC/ Valid Passport and copies of them 03. GS certificate of lack of writing skills.	Commissioner of Motor Traffic/District Secretary
05	Conduct Trial.	01			District Secretary/Chief Motor Vehicle Examiner	01.Duly filled Application. 02. NIC/ Valid Passport 03. Original Birth Certificate	Commissioner of Motor Traffic/District Secretary
06	Extension of the validity period of Driving License			20	District Secretary/Chief Motor Vehicle Examiner	01. Old Driving License ( If not, Police Entry ) 02. Recognized Medical Certificate 03. NIC/ Valid Passport and copies of them 04. Original Birth Certificate 05. Bank Slip on payment. 06. Living Certificate from GS in case of change of address.	Commissioner of Motor Traffic/District Secretary
07	Change the particulars of Driving License			30	District Secretary/Chief Motor Vehicle Examiner	01.License to include the change particulars. (If not ,police entry) 02. Recognized Medical Certificate 03. NIC/ Valid Passport and copies of them 04. Original Birth Certificate and a copy 05. Bank Slip on payment. 06. Living Certificate from GS in case of change of address.	Commissioner of Motor Traffic/District Secretary
08	Certificate of Weight of Motor Vehicle		03		District Secretary/Chief Motor Vehicle Examiner	01. The owner of the vehicle to be presented 02. Issue of Certificate of Vehicle after the examination of vehicle subjected to installation of new parts. 03. Vehicle Registration Certificate and it’s copy(If vehicle under leasing a certified copy of the relevant document from Finance Co) 04. If the vehicle is under leasing No objection letter from Lease holder on installation of New parts to the vehicle. 05. Valid Revenue License and it’s copy.. 06. NIC of the owner of the vehicle and a copy of it.	Commissioner of Motor Traffic/District Secretary
09	Identity certificate of Motor Vehicle.		03		District Secretary/Chief Motor Vehicle Examiner	01. Vehicle owner should be present 02. Documents to proof the Identity of the Vehicle. 03. Vehicle Registration Certificate and it’s copy(If vehicle under leasing a certified copy of the relevant document from Finance Co) 04. If the vehicle is under leasing No objection letter from Lease holder on installation of New parts to the vehicle. 05. Valid Revenue License and it’s copy.. 06. NIC of the owner of the vehicle and a copy of it.	Commissioner of Motor Traffic/District Secretary
10	Issue of New Number plates and number plates for provincial changes.			10	District Secretary/Chief Motor Vehicle Examiner	01. Vehicle owner should be present 02. If not send a letter to his representative to hand over and his NIC copy. 03. NIC copy of the Vehicle Owner and Copy of the Vehicle Registration Certificate. 04. If number plate is changed to other province Old Number plates and the relevant Sticker.	Commissioner of Motor Traffic/District Secretary
11	Ownership Transfer		01		District Secretary/Chief Motor Vehicle Examiner	01. Duly filled MTA 6 Application 02 and MTA 8 Application 01. 02. NIC copy of the Previous Applicant (If necessary.) 03. 2" X 2 ½" - size Photographs 02 and NIC copy ( This should be certified by GS or JP.) 04. Valid Revenue License. 05.Vehicle Registration Certificate.	Commissioner of Motor Traffic/District Secretary

Land and District Registrar Unit

No	Service Provided	Time Duration for Providing Service			Application to be submitted / Responsible Officer	Documents to be submitted / Responsibilities of the Beneficiaries	Authorities to appeal if your request has not been considered
No	Service Provided	Day	Hour	Minutes	Application to be submitted / Responsible Officer
01	Registering activity of movable and immovable assets.	01			District Registrar.	01.Submission of documents prepared based on information required for registration with or without checking.. 02. Obtain proper approval from respective Divisional Secretaries regarding the disposition of grants issued under the Land Ordinance act.	The documents to be submitted by the Land Registrar within 30 days from the rejection to Asst. Registrar General.
02	Issuance of Certificate.			15	Land Registrar	01. Duly filled application form including the details of the relevant deed / extract.	The relevant documents should be submitted by the Land Registrar within 30 days from the rejection to Asst. Registrar General.

Election Office

No	Service Provided	Time Duration for Providing Service			Application to be submitted / Responsible Officer	Documents to be submitted / Responsibilities of the Beneficiaries	Authorities to appeal if your request has not been considered
		Day	Hour	Minutes
01	Issue of Extract of Voters’ Register		02		In-charge of Polling division.	01.Request letter and Duly filled Application form. 02.Payment	Asst. Commissioner of Elections

District Agriculture Unit

No	Service Provided	Time Duration for Providing Service			Application to be submitted / Responsible Officer	Documents to be submitted / Responsibilities of the Beneficiaries	Authorities to appeal if your request has not been considered
		Day	Hour	Minutes
01	Registering Fertilizer Distributors.	30			Asst. Director - National Fertilizer Secretariat	01. Providing right information.	District Secretary/ Secretary of Ministry of Agriculture.

District Land Use Policy Unit

No	Service Provided	Time Duration for Providing Service			Application to be submitted / Responsible Officer	Documents to be submitted / Responsibilities of the Beneficiaries	Authorities to appeal if your request has not been considered
		Day	Hour	Minutes
01	Report of Evaluation criteria of the land	02 weeks for less than a Hectare / 03 weeks for from 02- 05 Hectares / Within five weeks for from 5-50 Hectares / 04 months for more than 50 Hectares.			Asst. Director of Land Use Planning Office		Asst. Director of Land Use Planning Office.
02	Preparing copies of data/information report and map of Land Use Planning.	21			Asst. Director of Land Use Planning Office		Asst. Director of Land Use Planning Office.

Small Enterprises Development Unit

No	Service Provided	Time Duration for Providing Service			Application to be submitted / Responsible Officer	Documents to be submitted / Responsibilities of the Beneficiaries	Authorities to appeal if your request has not been considered
		Day	Hour	Minutes
01	Starting small business enterprises and take action for their development.	30			Training Officer for Small Business Development.	01. To Submit all required documents at the Interview. 02. To submit certificates received from other trading programs. 03. Business Name Registration certificate. 04. Business Standardization certificate 05. Environmental Certificate.	Director through the Respective District Secretary/ The Director through the Asst. Director—Small Business Development Unit.

District Statistics Unit

No	Service Provided	Time Duration for Providing Service			Application to be submitted / Responsible Officer	Documents to be submitted / Responsibilities of the Beneficiaries	Authorities to appeal if your request has not been considered
		Day	Hour	Minutes
01	Providing Information for Individuals and Institutions.			05	District Statistician.	01. Submit the Application/Certify the identity of the person/Return the documents after getting the information.	Forwarding to Director General of Dept. of Census and Statistics through a letter.

Measurement, Standard and Service Unit

No	Service Provided	Time Duration for Providing Service			Application to be submitted / Responsible Officer	Documents to be submitted / Responsibilities of the Beneficiaries	Authorities to appeal if your request has not been considered
No	Service Provided	Day	Hour	Minutes	Application to be submitted / Responsible Officer
01	All measuring equipment used in trade should be stamped annually.			15	Officer In-charge	01. All measurement equipment along with thir whole parts should be brought to the center of stamping for inspection and stamped every year.	Noticing to the District Secretary.
02	Conduct inquiries, sudden raids and legal proceeds.	15			Officer In-charge	Be Present to the court, Stamping their measurement equipment in every year.	Noticing to the District Secretary.

Citizen Charter